Mark No-Show Patients

The “No-Show” process is used to indicate when a patient does not show up for an appointment. This status can be marked as no-show manually or by using an automatic process based on the no-show time configured in Ancillary Department Maintenance. This is used for reporting and tracking resource usage.

The automatic process, which uses the ICS-Appointment No-Show SQL job, works with individual and group appointments, marking them as no-show when they are not arrived within a configured time limit after the scheduled start of the appointment. A group appointment is marked as “No-Show” if one of the visits has not been set as “Arrived,” “Departed,” or “No-Show” and the no-show time limit has been exceeded.

When initially installed, the job is disabled and has a default recurrence of a 5-minute interval. The interval can be changed, but it is recommended to be no less than 5 minutes. The job must be manually enabled and started within SQL Management Studio.

Despite being marked as “No-Show” either manually or automatically, the appointment can still be arrived if the patient appeared after the allotted no-show time. However, the appointment cannot be canceled.

Patients can be manually marked as “No-Show” from Appointment Scheduler or Appointment tab.

To mark an individual appointment as “No-Show,” follow these steps:

1. Click on the appointment in the Appointment Scheduler to populate Appointment tab and click the No-Show button or right-click on the appointment in the Appointment Scheduler and select Mark As No-Show.

The appointment can no longer be canceled, but the patient can still be arrived.

Mark No-Show Patients in Group Appointments

Group appointments may involve multiple patients being marks as no-show at varying times. There is no Mark As No-Show option on the Appointment Scheduler, and marking an appointment as a no-show is performed in the Patients tab and not in the Appointment tab. The Patients tab allows selected patients or the entire group to be arrived, departed, or marked as no-shows. To mark patients as no-shows for a group appointment, follow these steps:

1. Click on the appointment in the Appointment Scheduler to populate the Patients tab. Visits assigned to the appointment display in the list.

2. Click on a patient in the list to select it.

3. Click No-Show. The patient is marked as no-show in the list. The status and status color remain “Scheduled” in the Appointment Scheduler and Appointment tab.

When all of the patients are departed, the status in the Appointment tab and in the Appointment Scheduler is updated to “Departed.”