Arrive/Un-Arrive Patients

The Appointment Arrival window and “Arrive” process allows a patient or patients to be marked as arrived for an appointment, indicating the patient is physically at the location for his or her individual or group appointment. Arriving a patient also creates an order (and charge, if one is configured for the scheduled item) for the appointment and changes the appointment status to Arrived. Patients can only be arrived for appointments for the current day.

Before a patient can be arrived, the following conditions must be met:

• The patient must be registered (have an admit date).
• The order information for the appointment must be completed. Prompts display if required information is missing.

Patients can be arrived from the Appointment Scheduler or in the Appointment tab. Patients can also be un-arrived, which returns the appointment’s status to “Scheduled” and cancels any orders placed with the original arrival.

To arrive an individual appointment, follow these steps:

1. Click on the appointment in the Appointment Scheduler to populate Appointment tab and click the Arrive button or right-click on the appointment in the Appointment Scheduler and select Arrive.

The Appointment Arrival window displays.

2. Arrival Time – This defaults to the current date/time. Click the field to enter the date directly or click to select a date from a calendar. Then enter the time directly or click the clock icon to select a time.

3. Click Save. The patient is arrived and the status and status color updates in the Appointment Scheduler and Appointment Details window. The Departure option is now available when right-clicking on the appointment in the Appointment Scheduler, and the Departure button replaces the Arrive button on the Appointment tab. If the user has the security right SCHED_ARRV, the Un-Arrive button also activates.

Un-Arrive a Patient

Patients who have already been arrived to an appointment can be un-arrived, returning their status to “Scheduled” and canceling any orders. To un-arrive a patient for an appointment, follow these steps:

1. Click on the appointment in the Appointment Scheduler to populate the Appointment tab and click the Un-Arrive button or right-click on the appointment in the Appointment Scheduler and select Un-Arrive.

The Un-Arrive Appointment window displays and allows a reason to be recorded for the un-arrival.

2. Provide a cancel reason by either:
3. Cancel Reason. Click the dropdown and select a predefined reason. The predefined reason’s text displays in the Cancel Text field.
4. Cancel Text. Enter a free-form cancel reason. If a Cancel Reason was selected in the dropdown, it clears when text is edited in this field.

3. Click Save. The patient is un-arrived, the status updates in the Appointment Scheduler, and the status and status color updates in Status field on the Appointment tab.

Arrive Patients for Group Appointments

Group appointments may involve multiple patients arriving at varying times. There is no Arrive option on the Appointment Scheduler, and arrivals are performed in the Patients tab and not in the Appointment tab. The Patients tab allows selected patients or the entire group to be arrived, departed, or marked as no-shows. To arrive patients for a group appointment, follow these steps:

1. Click on the appointment in the Appointment Scheduler to populate the Patients tab. Visits assigned to the appointment display in the list.

2. Click on a patient in the list to select it.
3. Click Arrive. The Appointment Arrival window displays.

4. Arrival Time – This defaults to the current time. Click the field to enter the date directly or click to select a date from a calendar. Then enter the time directly or click the clock icon to select a time.
5. Click Save. The patient is arrived, the status is updated in the list, and the status and status color updates to Arrived in the Appointment Scheduler and Appointment tab. The Depart button replaces the Arrive button on the Patients tab. If the user has the security right SCHED_ARRV, the Un-Arrive button also activates.

When all of the patients are arrived, the status in the Appointment tab and in the Appointment Scheduler is updated to “Arrived.”

Un-Arrive Patients for Group Appointments

Patients who have already been arrived to an appointment can be un-arrived. To un-arrive patients for a group appointment, follow these steps:

1. Click on the appointment in the Appointment Scheduler to populate the Patients tab. Visits assigned to the appointment display in the list.

2. Click on a patient in the list to select it.
3. Click Un-Arrive. The Un-Arrive Appointment window displays and allows a reason to be recorded for the unarrival.

4. Provide a cancel reason by either:
   • Cancel Reason – Click the dropdown and select a predefined reason. The predefined reason’s text displays in the Cancel Text field.
   • Cancel Text – Enter a free-form cancel reason. If a Cancel Reason was selected in the dropdown, it clears when text is edited in this field.

5. Click Save. The patient is un-arrived, the status updates in the Appointment Scheduler, and the status and status color updates in Status field on the Appointment tab.