The following Windows patch (Microsoft Security Update KB2992611) caused an issue where users are unable to attach images in CareVue because they receive the following error. Users may also see this error when trying to generate CCDA’s.
To correct this issue, the security patch must be removed from the impacted machine or if you have a Linux server you can make the following change and this will correct the issue.
In /etc/httpd/conf.d/ssl.conf, change the SSLCipherSuite line by adding “!DES-CBC3-SHA:” to the beginning of the string.
SSLCipherSuite ALL:!ADH:!EXPORT:!SSLv2:RC4+RSA:+HIGH:+MEDIUM:+LOW
Becomes
SSLCipherSuite !DES-CBC3-SHA:ALL:!ADH:!EXPORT:!SSLv2:RC4+RSA:+HIGH:+MEDIUM:+LOW
Then reload httpd by doing the following: sudo service httpd reload.
1903 Wright Place, Suite 120
Carlsbad, CA 92008
Toll-Free (877) 633-7743
Email customercare@medsphere.com