Installing JAVA on Windows 7 (64-bit) OS and IE 9 (32-bit) version this can also solve Pricing Engine tool problems as well running on Win 7.
1.First you need to determine what version of the browser you are running. In this example we are using Windows 7, 64bit OS and IE 9, 32 bit browser which is default on most machines (if you are using Firefox or Chrome, you will need to determine if the browser is 32 or 64-bit ). To find the version on IE (32 or 64bit), open IE, go to HELP, then ABOUT. If you do not specifically see “64 Bit” anywhere, you are running IE 32 bit. You will need to install the 32 bit version of JAVA. Below is what ABOUT looks like for the 32 bit version of IE 9. Do not get confused by looking at “Cipher Strength: 256-bit”! This screen does NOT say anything about IE being the 64-bit version, therefore it is the 32-bit version.
On most machines you’ll find that users are running the 32-bit version browser because plug-ins are plentiful for 32-bit browsers unlike the 64-bit versions.
2.Installing the 32-bit “FREE” version from “java.com” AND following directions below may also solve the problem seen on Windows 7 machines trying to access the Pricing Engine tools. Of course the web browser has nothing to do with those tools BUT I believe you will need JAVA installed and working correctly for those tools to work.
PLEASE TAKE NOTE THAT IT’S IMPORTANT TO INSTALL THE CORRECT “BIT” VERSION. EVEN THOUGH I AM RUNNING WINDOWS 7, 64-BIT, MY BROWSER IS IE 9, 32-BIT. DOWNLOADING AND INSTALLING THE 64-BIT VERSION OF JAVA WILL NOT WORK PROPERLY ON THIS VERSION OF IE 9!
3.Now you will need to go to “java.com” then click on “Free Java Download” which will download 32-bit JAVA. Below is the site and the button to push. The current version of JAVA is 7. This is the version of that will be installed.
It is a known problem that installing the 32-bit version of JAVA on a Windows 7 machine – that you will need to edit the Environment Variables, specifically the “Path”, adding the location where JAVA lives.
After downloading and installing, you will need to edit the environment variable. The correct “PATH” to JAVA_HOME is “C:\Program Files (x86)\Java\jre7\bin\” and you will append that on the end of the current PATH statement. To do this in Windows 7 you will go to START, right click COMPUTER, click on PROPERTIES, click on “Advanced system settings”, click on “Environment Variables…”. The “Environment Variables” box will pop up. On the bottom window, scroll down until you see “Path”, then click on “Path”, highlighting the Path line. Click on edit and a box will pop up with the cursor at the end of the line. You need to add the path for Java here and it will look like this (only type in the “yellow highlighted text” and click OK –
1.0\;C:\Program Files (x86)\Java\jre7\bin\ <– In this case you would not type the “1.0\”, just append your path starting with “;C:\Program Files (x86) … …”, then reboot – because if you do not, this will not work.
After clicking OK, get all the way out by clicking OK. Reboot your machine. JAVA 7, 32-bit, is now correctly installed.