How to Resolve: Collection List is Not Printing

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The first thing to do is to check the Error Trap around the time the Collection List failed. It is very rare that there is an error in the trap that is tied to the Collection List but that needs to be checked out first before doing anything else.

The second thing you need to check is to see if the Collection List is still building. Sometimes there is a glitch where the Collection List is marked “yes” for the field “Building Collection List”. If this field is marked “yes”, the Collection List will NEVER print. The field “Building Collection List” must always be marked “NO” for the list to print. To check that field you will need to go into VA Fileman and change that field to “NO”. That field is located in the LABORATORY SITE file. See the example below:

VGH>D P^DI

MSC FileMan 22.1056
Select OPTION: ENTER OR EDIT FILE ENTRIES
Input to what File: LABORATORY
1 LABORATORY EXTRACT (0 entries)
2 LABORATORY INSTRUMENT CODE (3 entries)

3 LABORATORY SITE (1 entry)
4 LABORATORY TEST (3956 entries)

CHOOSE 1-4: 3 LABORATORY SITE (1 entry)
EDIT WHICH FIELD: ALL// BUILDING COLLECTION LIST
THEN EDIT FIELD:

Select LABORATORY SITE SITE NAME: ?
Answer with LABORATORY SITE SITE NAME: HOSPITAL
You may enter a new LABORATORY SITE, if you wish
ANSWER MUST BE 3-30 CHARACTERS IN LENGTH
Select LABORATORY SITE SITE NAME: HOSPITAL

BUILDING COLLECTION LIST: YES// NO <– This should be “NO”. Type in “NO”
Select LABORATORY SITE SITE NAME:

If this field, “BUILDING COLLECTION LIST”, is already set to “NO”, is to reschedule the task where the date/time is the same as the time the Collection List was supposed to print. Some sites only print one Collection List early in the morning and other print them every hour.

Select Systems Manager Menu <PROD> Option: TASKman Management

Schedule/Unschedule Options
One-time Option Queue
Taskman Management Utilities …
List Tasks
Dequeue Tasks
Requeue Tasks
Delete Tasks
Print Options that are Scheduled to run
Cleanup Task List
Print Options Recommended for Queueing

Select Taskman Management <PROD> Option: SCHedule/Unschedule Options

Here you pick the task that failed to print the Collection List
Select OPTION to schedule or reschedule: COLLE
1 COLLECTION LIST 0300 MSC LRTASK PHSET 0300 COLLECTION LIST 0300
2 COLLECTION LIST 0400 MSC LRTASK PHSET 0400 COLLECTION LIST 0400
3 COLLECTION LIST 0500 MSC LRTASK PHSET 0500 COLLECTION LIST 0500
4 COLLECTION LIST 0600 MSC LRTASK PHSET 0600 COLLECTION LIST 0600
5 COLLECTION LIST 0700 MSC LRTASK PHSET 0700 COLLECTION LIST 0700
Press <Enter> to see more, ‘^’ to exit this list, OR CHOOSE 1-5: 1 MSC LRTASK PHSET 0300 COLLECTION LIST 0300 (R)

The task will be visible for you to edit. See below.

The suggestion here is to make note of the “QUEUED TO RUN AT WHAT TIME” date/time on the task. Then DELETE that date/time and then using the tab key to tab down to the bottom of the screen and save so no TASK ID appears for the task. Then using the tab key, tab back up and put the same date/time back in and save. By doing that you get a new TASK ID number. Using the tab key, tab back down and save the task with the new TASK ID number.

Following these steps will resolve the printing issue in most cases.