How to Release Locks or Kill Jobs

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In the below screenshot an order for PATIENT,PHARMACY is being placed.

Someone else is trying to order on this same patient and can’t because the user has walked away from the terminal in the middle of ordering (they can’t find them to exit the patient) and have now locked ordering on this patient.

From the EVE Menu, Select Test an option not in your menu. Enter JOB EXAMINE:

The screen-man session starts up.  It’s always good to have a user name to make things easy.  If it is a deal where nobody can write an order it sometimes helps to have the order number too but a user is the best.  If you have an order number you can look up the order to get the name of the person.

Notice you have the Process ID, Device, User, Namespace and Routine columns across the top.  You move around using the up/down arrow and the tab key.  You also use the “^” to back out of areas you accessed using the tab key.

We’re looking for the user’s name that has the lock using the up arrow.

In this case the lock is 14467 CIANBLIS – meaning it’s a Carevue process.  Hit the return key to show the job.

Note that there are 3 locks in the LOCKS field. Tab over to the LOCKS field and press the Enter key.

Type YES in each line.

Tab to the COMMAND field and enter Close.

Then use the “^” key to close the current box out.

Enter “^” to get the original screen. Enter the “^” two more times to get to where you can “SAVE” the locks we just disabled. Alternately, killing the job will do the same thing.

Then type Quit –

Then you are complete and should get your main menu back.

Remember to do the save before exiting or the release won’t take.